5 Software Integrations to Upgrade Your Customer Experience

In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]

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4 Ways AI Will Reshape Customer Service

Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]

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Connex One recognised as one of the Top 15 ‘Fastest Growing Tech Companies’

We are delighted to announce that Connex One has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that Connex One has been named among the fastest-growing tech companies, ranking at #13.   This placement follows another exceptional year of […] […]

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Celebrating Connex One’s biggest year so far

Connex One has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, […] […]

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Connex One wins big at the Prolific North Tech Awards

Connex One is proud to have won two awards at this year’s Prolific North Tech Awards, including ‘Cloud Technology Provider of the Year’ and ‘Tech Entrepreneur of the Year’ for CEO Nick Mealey. At this year’s ceremony, held in Manchester, Connex One beat out tough competition from some of the UK’s biggest tech brands and […] […]

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Connex One completes $103M fundraising round

Connex One has raised over £103 million (£93 million) for a minority equity stake from investors including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick […] […]

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Contact Centre Evolution: CX Agents of the Future

Technological advancements are continuing to shape and improve the contact centre set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact centre agents. From contact centres to experience centres We’re seeing signs of this […] […]

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