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How Connex One Benefits your Business
Omnichannel: Consistently connected communication.
Diallers:
The future is calling
Connex One is a cloud based, omnichannel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results.
One platform, every customer.
ONE PLATFORM
ALL CHANNELS, EVERY CUSTOMER
Connex One Omnichannel Customer Engagement Platform successfully handles over 15,000,000 of the world’s best customer service interactions per day. We deliver and increase in productivity, sales and customer satisfaction as standard.
An omnichannel solution
enhance every aspect of your business
Onboarding omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line. The Connex One system is a powerful tool that will give you a deeper insight into your customers than ever before, enabling your teams to give a better service and increase your customer satisfaction.
Consistent and reliable
With our entirely cloud based software, 99.99% up-time and secure accreditations, you can rely on the Connex One platform to deliver a consistent service to your customers.
Simple user interface
Easy to use front end, powered by a robust system, allowing for real time viability and control with intuitive data insights.
Increase productivity
Cut down agents admin time with clever API systems, while creating new leads, as well as revitalising your customer retention programme.
Simple pricing
No hidden fees, installation costs or costs for support. Just a powerful system with great service.
WANT RESULTS? SO DO WE
RAISE THE STAKES WITH GAMIFICATION
Gamification is a proven technique that increases sales and improves team productivity by using advanced game mechanics to award points, badges and levels.
The Connex One platform Gamification feature offers agents a fresh and engaging working experience. Combined with the centralised data reporting, Gamification offers real-time insights into team productivity and equips managers with the tools to accurately incentivise agents and improve staff retention.
Head in the Clouds
Why not conduct your business from there too?
Being entirely cloud-based means no financial investment in hardware or servers required on your site.
Having our resilient systems in place with multi-layered fail-over and disaster recovery ensures high-speed performance and reliably.
Your IT department will be on cloud 9.
IT’S YOUR CALL
CHOOSE A CONTACT CENTER PLATFORM PROVIDER WHO’S THERE FOR YOU.
Many of our clients have already seen the benefits of partnering with Connex One, read what they have to say:
The productivity increase since moving to Connex has been huge and the support with any issues is phenomenal. Even when there has been big issues the support team and senior members have done everything possible to get it resolved as quickly as possible. 100% I would make the same choice given the chance again.
Mark Carroll Operations Director, Goodwin Barrett
Let it grow
a fully scaleable system
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 to 30,000 users.
One system
secure & compliant, as standard
When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.
It’s One secure and resilient system.
Like what you see?
WE’D LOVE TO HEAR FROM YOU
Get in touch today and see how we can increase agent productivity while lowering your technology costs.