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Category: Customer Engagement Platform
The latest tech news and insightful opinion pieces.
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Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer Engagement
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
6th April 2022 | Customer Engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | Client Success
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Customer Engagement
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
Utilising AI for Workforce Management
22nd June 2021 | AI
Connex One looks at how utilising AI workforce management for CX teams can create business value through accurate statistical models and predictions.Read more -
The hidden profitability of CX wellbeing
4th June 2021 | Customer Engagement Platform
CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeingRead more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer Engagement Platform
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
North West Business Insider Names Connex One as most exciting Business
26th May 2021 | Customer Engagement Platform
Connex One leads the way forward in communication with their CX platform, ranked as one of The Most Exciting Companies in the North WestRead more -
The Evolution of Telecommunications
17th May 2021 | Customer Engagement Platform
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more