Category: Live Chat

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  Getting into Data Science: Celebrating the Connex One women making waves in tech

  11th February 2022  |  AI

  To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.
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  WhatsApp for Business: The Future of Customer Service?

  9th September 2021  |  Customer Engagement

  We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.
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  4 Ways AI Communication Will Transform Healthcare

  2nd September 2021  |  AI

  By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients.  As the western world is slowly facing a crisis of an ageing population, the…
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  Why your Outbound CX Campaigns Aren’t Working (and how to improve them)

  23rd July 2021  |  Customer Engagement

  Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.
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  Achieving International Scalability for Gladstone Brookes

  25th November 2020  |  Client Success

  Find out how Connex One's partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.
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  Why Your Business Needs Live Chat.

  13th May 2020  |  Live Chat

  There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone - you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on.
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  Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy

  16th April 2020  |  Customer Engagement Platform

  Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.
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