Category: Technology

Filter by category

• 

  Attracting the best CX agents for your customer teams

  6th April 2022  |  Customer Engagement

  When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.
  Read more
• 

  Getting into Data Science: Celebrating the Connex One women making waves in tech

  11th February 2022  |  AI

  To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.
  Read more
• 

  Eliminating the pain of implementing new contact centre solutions

  3rd February 2022  |  Customer Engagement

  Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.
  Read more
• 

  The Future of Speech Analytics

  29th June 2021  |  Customer Engagement

  Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights
  Read more
• 

  How Kenya can utilize CX Technology to advance its Economy

  3rd June 2021  |  Customer Engagement Platform

  Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX market
  Read more
• 

  The Evolution of Telecommunications

  17th May 2021  |  Customer Engagement Platform

  Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.
  Read more
• 

  5 reasons why Tech companies should consider integrating the reseller model into their business.

  29th April 2021  |  Technology

  We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.
  Read more
• 

  Women in Science Day: Connex One’s leading women share their STEM career advice

  11th February 2021  |  Technology

  The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.
  Read more
• 

  4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve

  10th June 2020  |  Customer Engagement Platform

  Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.
  Read more

• 1
• 2
• Next ›