Quality Management

Set the bar high

Speak to an expert

Manage and accelerate Quality

Connex One’s Quality Management feature enables intelligent blending of AI and Human assessment, providing the most comprehensive analysis of customer and user behaviour.

 

Automate repetitive assessment tasks to focus your Quality Assessors on the interactions that matter most to you. Manage and group criteria to track patterns and trends across completed interactions.

133%

Increase in workforce productivity

60%

Average increase in sales

99%

Of our clients would recommend us

36%

Increase in csat scores

Control Quality, Accelerate Efficiency

Assessment Centre

Complete insight into your business' interaction performance

Scorecards

Mark interaction outcomes with predetermined scores

Transcript Search

Review archived interaction transcripts

Athena AI

Automate QM with speed and accuracy

User Scoring

Real-time training and monitoring

Learn how to replicate your team’s star players by harnessing the trends in their success. The Connex One Assessment Center also helps coach your bottom performers, understand their pain points and give positive incentivisation for improvement.

Incentivise And Achieve

Manage and improve performance with automation

Combined with centralised business intelligence, our Gamification feature offers real-time insights into team productivity and equips managers with the tools to accurately incentivise teams.

Precision Quality

Reward quality interactions

Ensure your users adhere to script and conversational flow criteria, maximising upsell opportunities, brand awareness and future customer retention.

"AI analytics and insights are the real key not only to being able to push our business forward, but push our clients further into the future. One touch of a button to understand here we are in the world and how we need to improve... it's value has no end."

Craig Winnard

Group Commercial Director

Book your discovery session

See Connex One in action

We’re so confident your team and your customers will love our Quality Management solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

Book a demo

Want to know more?

If you want to learn more about how Connex One is captaining the customer engagement revolution, drop us a call or a message!

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