Security and reliability
One secure and resilient system, powered by dedicated and diligent people
maximise your up-time
One secure and reliable system
For Contact Center Organisations that rely on high volumes of calls and interactions, nothing is more important than up-time. Connex One processes over 15 Million transactions globally and is trusted by over 400 contact centers.
Speed & Scalability
LET IT GROW
A FULLY SCALABLE SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 to 30,000 users.
SECURE & COMPLIANT, AS STANDARD
When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.
It’s One secure and resilient system.
trusted & reliable
What our clients say
“We have had minimal downtime since starting our journey and everything we have requested has been done quickly. The help has been amazing.”
Liam West IT & Systems Manager, Homeshield Direct
The productivity increase since moving to Connex has been huge and the support with any issues is phenomenal. Even when there has been issues the support team and senior members have done everything possible to get it resolved as quickly as possible. 100% I would make the same choice given the chance again.Mark Carroll Operations Director, Goodwin Barrett
HEAD IN THE CLOUDS
WHY NOT CONDUCT YOUR BUSINESS FROM THERE TOO?
Being entirely cloud-based means no financial investment in hardware or servers required on your site.
Having our resilient systems in place with multi-layered fail-over and disaster recovery ensures high-speed performance and reliably.
Your IT department will be on cloud 9.
3 Ways to bust through more calls in less time
25th May 2022 | UncategorisedWe explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer EngagementCustomer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more
Attracting the best CX agents for your customer teams
6th April 2022 | Customer EngagementWhen it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more