the future of customer engagement
ONE PLATFORM, ALL CHANNELS, EVERY CUSTOMER
The Connex One Customer Engagement Platform enables inbound and outbound customer interactions through a secure, cloud based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation to consolidate the customer journey into one place.
Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting.
LET IT GROW
A FULLY scalable SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users.
Built for your business
Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalise your communication strategy.
AN OMNICHANNEL SOLUTION
ENHANCE EVERY ASPECT OF YOUR BUSINESS
Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.
SIMPLE USER INTERFACE
Easy to use front end, a powered by a robust system, allowing for real time viability and control with intuitive data insights.
No hidden fees or installation costs or costs for support. Just a powerful system with great service.
Cut down agents admin time with clever API systems, while creating new leads, as well as revitalising your customer retention programme.
CONSISTENT AND RELIABLE
With our entirely cloud based software, 99.99% up-time and secure accreditations, you can rely on the Connex One platform to deliver a consistent service to your customers.
SECURE & COMPLIANT, AS STANDARD
We solve our client’s problems by fusing innovation, strategy, and craftsmanship… and we’ve been noticed.
3 Ways to bust through more calls in less time
25th May 2022 | UncategorisedWe explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer EngagementCustomer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more
Attracting the best CX agents for your customer teams
6th April 2022 | Customer EngagementWhen it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more