Powerful integration with the world’s leading software
quick, simple, pain-free
Simple integration with your software is one of the key requirements of any new system you implement and that’s why we’ve made integrating with the Connex One platform seamless. The platform has the ability to integrate with a variety of the world’s leading software whether it be CRM systems such as Hubspot or ticketing systems like Zendesk. Our implementation team can enable this to be a quick and pain-free process.
manage your customers
There hasn’t been a CRM system we couldn’t integrate too! We’ve bottled up the experience of thousands of implementations to create an easy to configure CRM integration module that plugs right into many of the leading CRM platforms.
From mapping personal details of a contact, to logging a purchase transaction with encrypted and secure payment data, our CRM integration allows you to reliably store all you interactions in one place without duplicating work.
legacy systems? No problem
Connex One provides a standards based API to enable multiple data feeds right from your customer engagement and back office systems, including the ability to identify, sort and process data.
We can also integrate with your existing PBX systems and hard phones to ensure we provide the best contact center solution for your business.
COMMUNICATION AT YOUR FINGER TIPS
INTERNAL COMMUNICATION INTEGRATION
Log all your team activity in one place to ensure a seamless customer experience and enhance interdepartmental working relationships.
Collaborate on projects
Improve your customer engagement.
Secure and reliable
All Connex One Voice services are Payment Card Industry Data Security Standard (PCI DSS) compliant.
The customisable payment solutions within all our Omnichannel features are built on a secure, trusted and PCI certified platform.
Take payment over the internet and phone with ease, safe in the knowledge that your transactions are protected, and your customer’s information is encrypted.
its your call
get in touch
Get in touch and see how we can integrate with your existing processes and systems.
3 Ways to bust through more calls in less time
25th May 2022 | UncategorisedWe explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer EngagementCustomer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more
Attracting the best CX agents for your customer teams
6th April 2022 | Customer EngagementWhen it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more